Eric Jacob Coffman
Help Desk Technician
Provo, UT
eric@coffman.family
801-734-0019
Skills
Microsoft Intune
Citrix Provisioning & Virtualization
VMWare ESXi
General Networking
Zoom Phone
Cisco Networks
Other Skills
Punctual, Friendly, Kind Hearted, Phone Skills, Fast Learner, Python, HTML, CSS
Work Experience
Help Desk Technician II / Utah Community Credit Union
Feb 2023 - Aug 2024
As one of the Help Desk Technicians in the UCCU IT Department, I assist employees with technical issues related to hardware and software. Additionally, I manage and deploy all the thin clients within the company, which are controlled using IGEL OS and IGEL UMS. Furthermore, I collaborate with our Virtual Engineer to update and maintain VM base images for our employees.
Online Support Representative / Utah Community Credit Union
May 2021 - Feb 2023
As an Online Support Representative at the UCCU Call Center, I assisted members with various banking needs. My main tasks included helping with balances and payments, troubleshooting account issues, and creating and maintaining profiles for members.